Refund policy
At Barrow Vintage Finds, every piece we sell has its own history, charm, and character. We want you to love your purchase, but we understand that sometimes things don’t work out.
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be in the same condition as received, with all original packaging.
- Due to the nature of vintage goods, minor wear, patina, or imperfections are not considered defects and are clearly described in product listings.
2. Non-Returnable Items
- Sale or clearance items
- Gift cards
- Custom or personalised orders
- Items marked “Final Sale”
3. How to Initiate a Return
- Email info@barrowvintagefinds.com with your order number and reason for return.
- We’ll provide return instructions and a return authorization number.
- Ship the item back within 7 days of receiving authorization.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We insist on you using a tracked and insured shipping method, as we cannot be responsible for lost returns.
5. Refunds
- Refunds are processed within 5 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method only.
- Shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 48 hours with photos.
- We will arrange a replacement (if available) or issue a full refund, including shipping costs.
7. Exchanges
- Due to the one-of-a-kind nature of our products, we cannot offer direct exchanges.
- If you’d like a different item, please place a new order after your refund is processed.
8. Contact Us
For any returns or refund questions, please email info@barrowvintagefinds.com